Privacy Policy WIN ASSET FINANCE
Brokers should work with their website developer to decide where the required information is displayed. In most cases, it should appear at the foot of the landing/home page.
Required Details
WIN ASSET FINANCE PTY LTD
The full legal name of the credit representative (the broker’s business name as the corporate credit representative).
558309
The unique number provided by ASIC indicating the authorisation status of the corporate credit representative.
389527
The credit licence number of the ACL holder.
WIN ASSET FINANCE PTY LTD No. 558309 is an authorised representative of Australian Credit Licence No. 389527.
4) Statement of Authorisation
Scope of Authorisation
As an authorised credit representative of Australian Credit Licence No. 389527, I am authorised to engage in the following types of credit activities under the National Consumer Credit Protection Act 2009 (NCCP Act):
- Providing Credit Assistance — assisting consumers in applying for, varying, or remaining in credit contracts or consumer leases with credit providers or lessors.
- Acting as an Intermediary — facilitating the application, variation, or ongoing management of credit contracts between consumers and credit providers.
- Credit Assessment & Recommendation — assessing suitability of credit products based on financial situation, needs, and objectives; providing recommendations that are not unsuitable.
- Referring Consumers to Credit Providers — referring consumers to credit providers with whom we have agreements, and assisting with required documentation.
- Providing Information & General Advice — offering information about credit products, features, and available options.
5) Details of the Authorisation
Specific Authorised Activities
- Personal Loans — assisting with unsecured and secured personal loan applications.
- Car & Asset Finance — facilitating applications for car loans and asset finance (including novated leases and chattel mortgages).
- Consumer Leases — assisting with consumer lease agreements in compliance with consumer protection regulations.
6) Complaint Handling Process (Complaints Policy)
Dispute Resolution Policy
At WIN ASSET FINANCE PTY LTD our aim is to provide superior service, but sometimes things can go wrong. If you have concerns, please let us know so we can restore your confidence. First, speak with the person you originally dealt with to seek an amicable resolution.
If unresolved, escalate your complaint to our Dispute Resolution Officer:
- Phone: 0450 602 540
- Email: 0
- Post: 1/28 Rainier Crescent, Clyde North VIC 4208
Investigating Complaints
- No requirement for face-to-face contact (though it may assist resolution).
- Both parties should genuinely attempt prompt resolution.
- Both parties should provide all relevant information and documents.
- Both parties should comply with reasonable information requests in a reasonable timeframe.
Unless there are exceptional circumstances, we will respond within 30 days of initial contact. If we cannot resolve within 30 days, we will advise the reason for delay and specify a date when a decision can be expected.
External Dispute Resolution — AFCA
If we do not reach agreement, you may refer your complaint to the Australian Financial Complaints Authority (AFCA):
- Phone: 1800 931 678
- Email: info@afca.org.au
- Mail: GPO Box 3, Melbourne VIC 3001
- Web: www.afca.org.au
AFCA is a free, independent service. Time limits may apply — please consult AFCA for details.
7) Privacy Policy
Read Privacy Policy Summary
About this policy
This policy is for WIN ASSET FINANCE PTY LTD (“we,” “us”, “our”), an Australian Privacy Principles (APP) entity under the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
Personal Information (PI) we collect may include:
- Contact details, DOB, bank/expenditure details
- Employment details and salary
- Credit report information (history, accounts, defaults, etc.)
Why we collect PI & how we use it
We collect PI to provide finance/insurance products requested and to meet legal/credit reporting obligations (incl. Privacy (Credit Reporting) Code 2024). If finance proceeds, PI is retained for seven years after the finance contract ceases.
Who we may disclose PI to
- Financiers & insurers
- Credit reporting bodies
- Employer, bank, solicitor or accountant (to verify info)
- Suppliers (e.g., dealerships when applicable)
- Referees/contacts if we are unable to reach you
Government identifiers
We may collect identifiers (e.g., driver’s licence, passport) where required for applications/insurer or financier ID checks. We do not use government identifiers to identify you as a customer.
Data security
We employ physical, electronic and administrative safeguards. If stored with third-party providers, contractual protections apply. In the event of a data breach, we will notify you as required.
Access & correction
You may request access/correction of your PI unless an exception applies. If we decline, we will explain why and how to complain.
Direct marketing
We may send marketing about products/services. You can opt out anytime; we’ll action within ~30 days.
Cross-border disclosure
Your information may be accessed from/processed in other countries (e.g., Germany, NZ, UK, Philippines, India, Singapore, Japan, Malaysia, Vietnam, USA).
Contact (Privacy)
- Phone: 0450 602 540
- Email: 0
- Post: 1/28 Rainier Crescent, Clyde North VIC 4208
8) Responsible Lending Information
As an authorised credit representative, we are committed to responsible lending obligations to ensure any recommended credit is suitable for the consumer’s financial situation and objectives. This involves:
- Making reasonable inquiries into the consumer’s financial situation, needs, and objectives
- Verifying the consumer’s financial situation where necessary
- Assessing whether a proposed credit contract/consumer lease is not unsuitable
9) Website Terms and Conditions
Important Information (Disclaimer, Copyright, Terms, Links)
Disclaimer
The information on this website is general information only and not a recommendation. Please seek advice from your financial adviser regarding suitability to your needs and objectives. Whilst every care has been taken, WIN ASSET FINANCE PTY LTD and contributors disclaim all liability for any consequences arising from use of this website.
Copyright
The information on this site, including source code, is the property of WIN ASSET FINANCE PTY LTD and subject to Copyright. Except as permitted by law, no part may be reproduced without written consent. You may download one copy and make a single hard copy for reference use.
Terms & Jurisdiction
Information has been prepared under Australian law and is governed by the laws of VIC and the Commonwealth of Australia. It may not satisfy the laws of any other country and should not be relied upon outside Australia.
Links
Linked sites are provided for convenience only; WIN ASSET FINANCE PTY LTD does not endorse and is not responsible for third-party content, accuracy, privacy policies, or services. Use of links is at your own risk.